Oren Eini

aka Ayende Rahien

Oren Eini

CEO of RavenDB

a NoSQL Open Source Document Database

Get in touch with me:

oren@ravendb.net

+972 52-548-6969

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RavenDB - Version 6.2 Now Live

Dec 08 2005

On Customer Service,

time to read 2 min | 231 words

Two tales of Customer Service for this day:

The Bad:

I'm signed up to a wireless router as well as hosting from Barak. The idea was that I wouldn't need to bother about setting it up, etc. In practice, I called them yesterday at around 10:00 PM, because I couldn't connect my laptop via wireless (first time I'm trying to do that with this laptop). They kept me waiting for over 30 minutes, listening to stupid voice and a stupid message telling me to reboot the computer and check my name and password (over and over and over again).

The girl on the other side couldn't solve the problem, and promised to escelate the problem to a more senior person, which would call me back. He called me back half an hour ago, meaning over 30 hours of wait. it took another call after that to deal with it.

The (very) Good:

I just tried to ordered some prints of digital photos that I have from Asaf (Hebrew site). I had a problem with the site, and I used the contant us a mail complaining about it. In 30 minutes they called me back and make sure that the problem is fixed.

I like this kind of service.

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RavenDB 7.1: Next-Gen Pagers - 4 days from now
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Kuba, Yes, the second one should have no buffer flags. The OS makes the effects of unbuffered writes visible, but not imm...

By Oren Eini on Challenge: Giving file system developer ulcer
I think you've missed the `FILE_FLAG_NO_BUFFERING` in the second `CreateFile`. The documentation of `MapViewOfFile` calls ...

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Kuba, That is a very interesting find, thank you. I'm really happy that it _is_ the case, there is an emergency stash :-)

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